General Ricoh Error codes

RICOH Error Code List:
Ricoh error codes are generally categorized into 9 categories. Each category starts with a
unique number starting from 1 to9. A brief description is given below:
(a). 1xx Series (Scanning Related Problems)
CODE POSSIBLE CAUSE
SC 101 Exporsure Lamp error
SC107 Scanner Lamp Regulator Malfunction
SC120 Scanner Home position Error
SC121 Scanner home position error 2
SC 122 Scanner home position error 3
SC 123 Scanner home position error 4
SC 124 Scanner Motor encoder signal error
SC 125 Scanner motor speed error1
SC 126 Scanner motor speed error2
SC 127 Scanner motor encoder rotating direction error
Sc 128 Scanner motor start error
SC 129 Scanner motor speed control error
SC 130 SBU defective error/ Scanner start abnormal
SC 131 F-Gate Asserted during shading
SC 142 White level detection error
SC 143 SBU Auto adjust error
SC 144 SBU Connection error
SC 150 Scanner ROM Mismatch
SC 170 Scanner DA1 Abnormal/Video processing
SC 171 Scanner DA2 abnormal
SC 173 Scanner Lamp regulator adjustment error
SC 174 Scanner DA2 abnormal
SC 181 CIS Lamp abnormal
SC 183 CIS auto adjustment error
SC 184 CIS Transmission error
SC 191 Bar Code Scanning error
SC 192 Automated SBU adjustment error/Bar code number is different
SC 193 Image Transfer Error
SC 194 SBU White level detection
SC 195 DF Gate Assert error
SC 196 DF Gate Negate error
SC 197 DF Gate Error
SC 198 Memory card error
SC 199 DF Scanning finish error
Troubleshooting Tips:
SC101:Exposure Lamp error:
 Exposure Lamp defective
 Check exposure lamp connections and the stabilizer board.
 Dirty scanner mirror or scanner mirror out of positions.
 SBU board defective
SC143:SBU white/black level correction error:
 Exposure lamp defected.
 Dirty white plate.
 BICU Board defective
SC198:Memory address error:
 The firmware program of the engine and the controller do no match.
 Controller Board defective
(b) 2XX Series For Laser Unit Problems
CODE POSSIBLE CAUSE
SC201 Polygon Motor
SC220 Laser Sync Detect
SC221 Scan length detection
SC240 LD Power Supply Excessive
SC260 HP Sensor
SC261 HP Sensor not turning off
SC285 Line position Error
In some models (AF 2015 etc) 2xx error series does not exist.
(c) 3xx and 4xx Series Image Development Problems.
CODE POSSIBLE CAUSE
SC320 Polygonal mirror motor
SC322 Laser synchronization
SC324 LD Drive current over
SC325 Magnification Correction
SC328 LD Unit Home Position Error2
SC330 LD Unit no initial setting
SC343 Yellow Sleeve Motor Lock
SC344 Magenta Sleeve Motor Lock
SC364 Hard Disk Drive
SC365 Image Storage Address Error
SC366 Hard Disk Bad Sector Maximum
SC371 Yellow TD Sensor Detection Error
SC372 Cyan sensor Detection Error
SC373 Magenta TD Sensor Detection Error
SC401 Transfer Output Abnormal
SC402 Transfer Roller Leak
SC403 Transfer Belt Position Sensor
SC405 Transfer Belt Position Abnormal
SC420 Cleaning Motor Lock
SC430 Quenching Lamp
SC440 Main Motor Lock
SC441 Development Motor Lock
SC457 Image Transfer Belt Cleaning Unit Position Error
SC460 Thermistor1 Temperature
SC461 Thermistor2
SC490 Toner Supply Motor Leak
Exhaust Fan Motor Lock
Main Fan abnormal
Transfer Bias Paper Attraction Roller Bias Leak
Troubleshooting Tips:
SC302:Charge Roller Current leakage
 Clean the machine well.
 Charge roller damaged.
 Poor connection of the PCU
SC392:Toner density sensor initial setting is not performed correctly.
 No developer
 Developing roller does not turn.
 Development roller coupling gear is not correctly attached.
 Poor connection of PCU
 ID sensor defective
SC402: Transfer roller lead error 2
 High voltage supply board defective
 Transfer/Separation unit set incorrectly
 Transfer roller damaged
(d) 5xx Series For Paper Feed and Fusing Problems
CODE POSSIBLE CAUSE
SC500 Main motor/transport motor lock/Fusing motor error
SC501 Drawer 1 lift motor malfunction
SC502 2
nd or 1st tray lift motor malfunction
SC503 Drawer3(or 2nd) lift motor error
SC504 Drawer 4 or 3rd lift motor malfunction
SC505 LCC Tray malfunction
SC506 Paper tray motor lock
SC507 LCT main/feed motor lock
SC508 Rear fence drive motor
SC509 Drawer 3 LCT right fence error
SC510 LCT lower limit error
SC511 LCC motor lock
SC515 Drawer left guide drive motor error, Tandem rear fence motor error
SC516 Drawer 1 side guide motor error
SC520 Paper tray error/Duplexer jogger drive motor error
SC521 Duplexer jogger driver motor error 2
SC522 Duplex-Side fence jogger HP error
SC524 Duplex-End fence jogger HP error
SC530 Bypass feed motor lock/fusing fan motor error
SC531 Fuser/Duplexer reversing motor error
SC541 Fuser thermistor open/ Hot Roller thermistor open
SC542 Fuser Temperature warm-up error
SC543 Fuser overheat error1
SC544 Hot roller fusing lamp lower limit temperature detected
SC545 Fuser lamp overheat error 2
SC546 Fuser ready temperature malfunction
SC547 Zero cross signal malfunction/ Fusing temperature does not increase
SC548 Fusing installation error
SC550 Fusing web end
SC551 Pressure roller thermistor open
SC552 Pressure roller warm up error
SC553 Pressure roller overheat
SC554 Pressure roller low temperature abnormal
SC555 Pressure roller ready temperature abnormal
SC557 Pressure roller temperature does not increase
SC558 Zero cross signal abnormal
SC590 Exhaust/Fusing fan motor error/used toner collection motor error
SC591 Toner supply motor error
SC592 Toner bank motor error
SC599 Copy exit tray motor lock
Troubleshooting Tips:
SC500:Too much load on the drive mechanism
 Some gears or other rotating parting has been jammed.
 Developing unit is over toned.
 Main motor or its driving board is defective.
*Before replacing motors or sensors, first check the mechanical load.
SC 541:Fusing thermistor open:
 Machine is plugged into low line voltage.
 Fixing thermistor is defective or out of position.
 Some loose connection
 Power Supply board defective
SC590:Left exhaust fan motor error
 Loose connection of the exhaust fan motor.
 Too much dust in the fan causing too much load on the motor driver.
(e) 6XX: Communication errors
CODE POSSIBLE CAUSE
SC600 Communication Error Between Main Control and Operation Panel Boards
SC634 Key/ Card Counter Device Error
SC636 Communication Error Between BICU & Paper Feed Control PWA
SC696 Communication Error Between Engine Boad and Finisher
Troubleshooting Tips:
SC621:ADF connection error
 An incorrect ADF is installed on the machines.
*The connector of the ADF is removed while the machine is in the energy save mode.
(f) 7XX: Peripherals Problems
CODE POSSIBLE CAUSE
SC700 RADF Original Pickup Malfunction
SC702 RADF Feed Motor Lock
SC703 RADF Transport Motor Lock
SC704 RADF Original Exit Motor Lock
SC705 RADF Bottom Plate Motor
SC721 Sorter Bin Motor
SC722 Finisher/Sorter Jogger Motor
SC727 Finisher Stapler Rotation error
SC728 Finisher paper stack height error
SC733 Finisher Lower Tray lift Motor
SC760 ADF Gate Abnormal
SC770 Display Editor Abnormal
Troubleshooting Tips:
SC700:ADF pickup problem
 Home sensor is defective
 ADF board or pickup roller mechanism is defective.
SC733:Finisher lower tray lift motor
 stack height sensor or lower tray limit sensor may cause this problem
(g) 8XX: Controller Errors
CODE POSSIBLE CAUSE
SC800 Startup Without Video output End
SC804 Startup Without Video Input End
SC818 Watchdog Error, Software Malfunction
SC819 Kernel Mismatch, Download Firmware again
SC820 Self Diagnostic Error,Download Firmware again
SC855 Wireless LAN card problem detected
SC857 USB Interface Error Detected
SC868 Incorrect Data is detected in the SD card
SC870 Address Book Data stored on the hard disk was abnormal
Troubleshooting Tips:
SC 826:Self diagnostic error:
NVRAM on the controller board is defective and must be replaced.
SC855:Wireless LAN card error
 Poor Connections between LAN card and the printer
 Defective controller board.
 Defective wireless LAN card.
Disclaimer:
Please note that this detail is just for information. Do not try to repair a machine if you are
not a qualified technician. Technicians should also not take this information as a substitute
of technician manuals.
CODE POSSIBLE CAUSE
SC410 paper seperation leak
SC411 Separation bias leak error
SC420 Cleaning motor lock
SC422 PCC Leak
SC430 Quenching lamp error
SC440 Main motor lock/drum
SC441 Development motor lock
SC450 Paper transfer bias leak
SC451 Paper transfer belt motor lock
SC452 transfer belt mark detection error
SC455 Paper transfer belt discharge corona current leak
SC456 Paper transfer unit position error
SC457 Image transfer belt cleaning unti position error
SC460 Thermistor 1 temperature error
SC461 Thermnistor 2 error
SC471 Transfer Belt HP sensor error
SC490 Toner supply motor leak
SC492 Cooling an motor lock
SC493 Exhaust fan motor lock
SC495 Toner recycling unit error
SC496 Toner collection bottle error
SC497 Toner recycling motor error
SC-101 Exposure lamp, lamp stabilizer board, dirty white plate, dirty optics, SBU board, CCD
SC-103 Power problem
SC-104 Exposure lamp problem, main relay optics board, electrical noises or communication
error
SC-105 Zero cross, main relay, optics board, FUSE 804 on DCPS or AC drive board on FT
series
SC-120-
123
Scan home problem, sensor, scan motor, (EX-IPU board or fuse FU103 Aficio 400,
401, 500)
SC-121 Scan home or fuse FU4Scan home or fuse FU106 Aficio 550/650
SC-124 Scan motor encoder or scan motor
SC-125 Scanning to slow speed
SC-126 Scanning too fast speed
SC-127 Scan motor or optics board
SC-128 Scan start speed wrong; motor, board, drive section
SC-129 Scan speed problem; motor or PSU
SC-130 SBU error
SC-140 /
141 Lens vertical home sensor
SC-142 /
143 Lens horizontal home sensor
SC-144
/145 3rd scan home sensor problem
SC-190 EX-IPU board Aficio 400, 401, 500Optics thermistor FT 7950, 7960, 7970 series
SC-192 Automatic SBU adjust error, SBU, BICU, exposure lamp regulator, exposure lamp,
dirty white plate
SC-193 APS sensor FT 7950, 7960, 7970 series
SC-194 IPU white level detect (too low) same as 192
SC-300-
303 Charge corona
SC-302 Laser (polygon) motor problem
SC-302 Charge roller, HVT, or fuse FU5 (AFICIO 340, 350 series, 355, 450 series, and 455)
SC-302-01,
02, 03, 04
Charge corona assembly Aficio 550/650 SC-303Charge corona wire cleaner,
disconnected or time out for printer
SC-304 Charge roller problem, ID sensor problem
SC-305 Time out error for memory or EX-IPU board or fuse FU103 on Aficio 400, 401, 500
SC-310-
314 Potential sensor
SC-320 Laser motor problem
SC-321 Laser write problem, BCU board, EX-IPU board
SC-322 Laser 1 synch. Problem
SC-323 Laser drive problem
SC-324 Laser drive excess current draw problem
SC-326 Laser 2 synchronization error
SC-327 Laser 1 home position error
SC-328 Laser 2 home position error
SC-329 Laser beam pitch error
SC-330 Laser diode no initial setting
SC-331 Laser diode home error
SC-332 Laser diode present position error
SC-335-
338 Laser motor polygon problem
SC-340 TD sensor output error
SC-341 Developer motor lockupTD sensor adjust error Aficio 551, 551P, 700, 700P
SC-342 TD sensor adjust error
SC-345 Toner collect motor lockupDeveloper bias loss Aficio 551, 551P, 700, 700P
SC-346 Toner recycle motor disconnected
SC-350 ID sensor error
SC-351 Vsg problem, bad drum, ID sensor
SC-352 TD (toner density) sensor problem or bad toner mix
SC-353 Vsp problem; image density sensor, drum, HVT, developer bias, needs cleaning
SC-354 Vsp problem; image density sensor, drum, HVT, developer bias, needs cleaning
SC-355 Toner density sensor or under toned
SC-356 Toner density sensor or over toned
SC-358 Image density sensor, drum, toner spray
SC-360 Hard disk drive error 1
SC-361 Hard disk drive error 2Incomplete drum potential calibration, check imaging formation
assembly FT 7950, 7960, 7970
SC-362 Image compression errorHard disk drive error Aficio 551, 551P, 700, 700P SC363Data transmission error
SC-364 Data transmission time out errorVd out of specs, drum, drum potential sensor, charge
corona FT 7950, 7960, 7970Hard disk drive error Aficio 551, 551P, 700, 700P
SC-365 Image storage errorVI out of specs, drum, drum potential sensor, charge corona,
dirty optics FT 7950, 7960, 7970
SC-366 CRC error Aficio 550/650Vr out of specs, drum, drum ground FT 7950, 7960,
7970Hard disk bad sector maximum Aficio 551, 551P, 700, 700P
SC-367 Hard disk bad sector maximum Aficio 551, 551P, 700, 700P
SC-370-01
thru 07 Drum potential sensor error Aficio 550/650
SC-370-
374 IMAC error Aficio 551, 551P, 700, 700P
SC-376,
380, 382,
384, 386,
388
Data transmission problem Aficio 551, 551P, 700, 700P
SC-390 CRC error Aficio 551, 551P, 700, 700P
SC-390-1 Toner density sensor error
SC-390-2 Toner density sensor error
SC-391 Developer bias problem or FU103 on Aficio 550/650 Image storage address error
Aficio 551, 551P, 700, 700P
SC-392 Toner density sensor
SC-395 Developer bias problem
SC-400,
401 Transfer roller error Aficio 551, 551P, 700, 700P
SC-401 Transfer roller positive error problem
SC-401-1 Transfer roller/belt short
SC-401-2 Transfer roller/belt open or fuses FU104, FU115, FU116 Aficio 550/650
SC-402 Transfer roller negative error problem or open
SC-403 Transfer belt position error, electromagnetic clutch release or fuse FU5
SC-405 Transfer belt position error, electromagnetic clutch release or fuse FU5
SC-405 Scanner problem; BCU, EX-IPU board or SCU on Aficio 400, 401, 500
SC-411 Separator bias
SC-430 Quenching lamp error
SC-440 Main motor locked or drum motor locked
SC-441 Developer motor locked
SC-490 Exhaust fan problem or ozone fan problem
SC-491 Laser cooling fan locked
SC-492 Cooling fan problem
SC-493 Bridge fan problemExhaust fan locked Aficio 551, 551P, 700, 700P
SC-494 Fuser fan locked
SC-495 Toner recycling unit problem
SC-496 Toner collector bottle problem
SC-497 Toner recycling motor problem
SC-500 Main motor lockedBypass motor locked FT 7950, 7960, 7970
SC-501-1
& 21st Tray lift problem
SC-502-1
& 22nd tray lift motor problem
SC-503-1
& 23rd tray lift motor problem
SC-504-1
& 24th tray lift problem
SC-505 LCT tray
SC-506 Optional tray motor locked
SC-507 LCT motor locked
SC-508 Tandem rear fence motor
SC-509 Tandem side fence motor
SC-510-1
& 2 LCT lift problemPaper feed motor problem Aficio 551, 551P, 700, 700P
SC-511 Tandem side fence motor errorLCT motor error Aficio 551, 551P, 700, 700P
SC-515 Tandem rear fence motor Aficio 551, 551P, 700, 700P
SC-516 Tandem side fence motor Aficio 551, 551P, 700, 700P
SC-520 Duplex or fuser drive problem FT 7950, 7960, 7970
SC-521 Duplex side fence drive problem
SC-522 &
523 Duplex jogger home position FT 7950, 7960, 7970
SC-524 Duplex end fence drive problem
SC-530 Bypass motor locked or fuse FU106 on Aficio 551, 551P, 700, 700P
SC-531 Fusing duplex motor locked
SC-541 Fuser thermistor open
SC-542 Fuser temperature too low or fuse FU107 on Aficio 551, 551P, 700, 700P
SC-543 Fuser temperature to high
SC-544 Fuser temperature too low
SC-545 Fuser temperature to high
SC-546 Fuser ready temperature unstable
SC-547 Zero cross problemFuser lamp stays on, AC drive board, optics board FT 7950, 7960,
7970
SC-548 Fuser unit not installed
SC-590 Toner collector motor problemCooling fan Aficio 220/270 series
SC-591 1 bin tray motor
SC-600 Communication problem between SCU and operation
SC-601 Communication problem between BICU and scannerCommunication problem between
BCU and EX-IPU board Aficio 400, 401, 500Communication problem between SBU and
SBICU Aficio 550/650Communication problem between MCU and BICU Aficio 551,
551P, 700, 700P SC-602Communication problem between BICU hard disk drive
boardCommunication problem between BCU and fuser control unit on Aficio 400, 401,
500Communication problem between Hard disk drive board and SBICU Aficio
550/650Communication problem between BICU and hard disk drive board Aficio 551,
551P, 700, 700P
SC-602-2,
2, -3
Communication problem between BICU and ADF
SC-604 Communication problem between BCU and high voltage board
SC-605 Communication problem between SCU and BCU
SC-610 Communication problem between IOB and duplex unit
SC-610,
611, 612 Communication problem between BICU and ADF
SC-620 Communication problem between BICU and ADF
SC-621 Communication problem between BICU and finisher
SC-623 Communication problem between BICU and paper tray unit
SC-624 Communication problem between BICU and LCT
SC625/626
GA5 data transfer error; EX-IPU or softwareCommunication problem between BICU
and finisher Aficio 551, 551P, 700, 700PCommunication problem between BICU and
LCT Aficio 1035, 1045
SC-627 Communication problem between BICU and LCT Aficio 1035, 1045
SC-630 Communication problem between line adapter and CSS center (Japan)
SC-635-
636
Communication problem between BICU and paper feed board Aficio 551, 551P, 700,
700P
SC-640 BICU data transfer sum check error
SC-641 BICU control data transfer problem
SC-650,
653 Key card (Japan)
SC-670 Engine or BICU error
SC-672 Op panel to controller problem
SC-690 BICU problem (12C)
SC-691 Communication problem between BICU and fax controllerBICU problem (12C) Aficio
1035, 1045
SC-692 Communication problem between BICU and print controller boardBICU problem (12C)
Aficio 1035, 1045
SC-694 Communication problem between BICU and scanner board
SC-696 Communication problem between IOB and finisher
SC-700 ADF P/U problem
SC-701 ADF P/U problem
SC-702 ADF feed in motor
SC-703 ADF transfer motor
SC-704 ADF feed out motor
SC-705 ADF bottom plate motor
SC-720 Finisher transport drive motor problem
SC-721 Finisher tray shift or shift motor problem
SC-722 Finisher jogger motor
SC-723 Finisher stack feed motor problem
SC-724 Finisher stapler hammer motor
SC-725 Finisher stack feed out motor
SC-726 Finisher shift/lift motor
SC-727 Finisher stapler rotation motor
SC-729 Finisher punch motor
SC-730 Finisher stapler position motor
SC-731 Finisher exit guide motorFinisher exit open/close motor problem Aficio 1035, 1045
SC-732 Finisher up tray shift motor problem
SC-733 Finisher stack feed out motorFinisher lower tray shift motor problem Aficio 1035,
1045
SC-734 Finisher lift motorFinisher lower tray shift motor problem Aficio 1035, 1045
SC-735 Finisher exit guide motorFinisher pre-stack motor Aficio 551, 551P, 700, 700P
SC-736 Finisher exit guide plate motor
SC-737 Finisher waste stapler full
SC-738 Finisher shift tray lift motor
SC-740 1000 sheet finisher error
01: Shutter error
02: Exit error
03: Upper exit plate error
04: Jogger motor
05: Stapler motor
06: Stapler hammer motor
07: Tray lift motor
08: Shift tray height sensor
09: Back up RAM
0A: Communication error
SC-741 1000 sheet finisher error in saddle stitch area
01: Position plate motor
02: Folder roller motor
03: Shutter guide motor
04: Booklet jogger motor
05: Stapler motor
06: Folder plate motor
07: Connector
08: Switch
SC-750 Interchange connection problem
SC-751 Bridge connection
SC-752 Finisher connection
SC-760 ADF gate problem
SC-770 Shift tray motor
SC-800 Control board bad
SC-804 Control board bad
SC-819 Software application error
SC-820 Control board or software
SC-821 Control board
SC-822 Bad HD
SC-823 Bad control board or NIC
SC-824 NVRAM or battery bad
SC-826 NVRAM bad
SC-827 Memory problem
SC-828 Bad control board or firmware
SC-829 RAM DIMM or control board bad
SC-835 Control board or connector
SC-836,
837 Font ROM bad
SC-838 Clock generator problem
SC-850 NIB or control board bad
SC-851 IEEE 1384 interface board or control board bad
SC-860,
861 Hard drive problem, connection or cable
SC-862,
863 Returned, Bad sector in hard drive
SC-864 Abnormal HD data transfer
SC-865 Hard drive error
SC-900 Electrical copy counter problem reached 10 million or NVRAM problem
SC-900-01 Mechanical counter
SC-901 Mechanical counter or fuse FU4
SC-921 MSU hardware errorCopier feature expander hardware error Aficio 220/270
SC-940 Main switch problem or main board
SC-951 Gate signal error
SC-953 Scanner image setting error (Software)
SC-954 Printer image setting error
SC-955 Memory setting error
SC-956 Scanner parameter error
SC-957,
958 Scan error
SC-959 Printer setting ID error
SC-960 Printer return ID error
SC-961 Printer ready ID error
SC-962 Memory setting ID error
SC-963 Memory finishing error
SC-964 Printer ready error
SC-970 Scan error
SC-980 Program loading error or hard drive access error
SC-981 Hard drive response error
SC-982 Hard drive construction error
SC-984 Hard drive response errorControl board, BICU or connection bad Aficio 1035, 1045
SC-985 Control board, BICU or connection bad Aficio 1035, 1045
SC-986 Software problem
SC-990 Communication problem between BICU and input output board or software
performance error
SC-991 Software problem
SC-996 FCU board or firmware problem
SC-997,
998 Software or missing RAM or missing DIMM
SC-999 Program version error or fuser FU6 Program download problem, BICU, IC, NVRAM
bad, power loss, board installed wrong Aficio 1035, 1045